CANCELLATION POLICY
*Please Read Carefully*
There is a strict 48 hour cancellation and rescheduling policy as there can be a waitlist for our therapists and last minute cancellations and reschedules are hard to rebook.
By booking your appointment, you are agreeing to this policy and your credit card on file will be charged.
We require a valid credit card on file for ALL first time appointments. Your personal information is secured and held confidential. Please notify us of any cancellations or changes to your scheduled appointment before 48 hours of your appointment to avoid charges.
Reservations canceled OR rescheduled 48 hours before your scheduled appointment time are subject to be charged 50% of the service cost.
Reservations canceled under 12 hours before reserved appointment time are subject to being charged 100% of the service cost.
Reservations rescheduled under 12 hours before reserved appointment time are subject to being charged 50% of service costs and MUST prepay for their rescheduled appointment.
*All prepaid services are non refundable*
We do charge a no-show, no-call fee which is 100% of the cost of services reserved without exception.
We respect and value our client's time and business, and we appreciate the same from our clients. We do not allow no-show clients to schedule any new appointments with us. All new and existing clients will receive a confirmation email and text reminder prior to each scheduled appointment, so please make sure to provide us with your most current and active contact information to avoid any miscommunication.
Please understand these policies are put in place and enforced to ensure that our commission-based staff are compensated for their time.
What if I’m running late to an appointment?
We value your business and strive to protect your service time as well as the time of others. We try to keep clients from delaying subsequent appointments, therefore, clients who arrive late to their appointment time will only receive the time remaining to respect others appointments as well as the therapist time. If you anticipate a late arrival, please notify us by messaging our square booking app or texting us at 301.656.2000.
Is there any chance you can waive my cancellation fee?
Because we are by appointment only and do not accept walk in clients, we are reserving the treatment room, products and the therapist’s time exclusively for you. 24 hour courtesy is much appreciated and is standard spa etiquette. We hope you will understand with warmest regards.
GIFT CARD POLICY
Online and physical Gift Cards can be used up to 4 years from original purchase date and are non-refundable.
FACIAL BUNDLE POLICY
All facial bundle purchases are non-refundable and expire one year from purchase date.
RETURN POLICY
Please note that all skin care devices, and products where the product has been opened and used are not eligible for return.
We offer a 30-day full refund policy for items that are unused and unopened. Product(s) must be returned in their original packaging.
If you are not 100% satisfied with your purchase we offer a 50% refund for all opened and used products within 14 days from purchase date. We do not offer refunds on opened and used products after 14 days. To initiate a return or for any damaged or defective products, kindly email us and we will assist you.
Domestic Returns & Refunds:
Please note, any refused or returned to sender packages will incur a $10 restocking fee automatically deducted from the refunded amount.
QUESTIONS?
Please contact us with any questions, comments, or concerns.